Your car is your workplace
For rideshare, taxi and delivery drivers, including those using a rented or leased vehicle, a soiled back seat is lost income as well as a mess. Late-night trips and long rides mean these incidents are part of the job, and they rarely happen at a convenient hour.
We answer the phone 24/7 and plan the cleanup so you can get back to work as soon as the job allows, without cutting corners on disinfection.
Photograph before anything else
Most platforms ask drivers to submit photos when they request a cleaning fee from a rider. Take clear pictures of the affected area with your phone before you touch anything, including a wide shot showing the seat and a close-up of the contamination.
We also photograph the interior before and after our work. Those images and our itemized receipt are yours to use with the platform, though each platform makes its own decisions about fees.
Save the trip details too, such as the time, the pickup point and the trip identifier in your driver app. Platforms generally review requests based on the information drivers submit, and having the photos, trip details and our receipt together makes your request easier to support.
Typical rideshare messes
The incidents drivers call about are fairly consistent.
- Vomit on seats, floor mats, door panels and seat-back pockets
- Urine soaked into seat cushions
- Blood from a passenger's injury or nosebleed
- Spilled drinks mixed with body fluids in cup holders and console seams
- Contaminated child seats provided by the driver
How we clean it
Contamination is removed with absorbent material, then upholstery and carpet are cleaned and extracted. If fluid has soaked through to the seat foam, the cushion may need to come out so it can be cleaned properly or replaced by an upholstery shop.
Hard surfaces such as door panels, belts, buckles and plastic trim are cleaned and then disinfected with an EPA-registered product held for the label contact time. Odor is addressed by removing the source; masking sprays are not a fix. When we are done, we hand you the photos and a receipt.
Keeping the job proportional
Not every rideshare incident needs seats removed. A small vomit spill on a rubber floor mat or a vinyl seat can often be handled in a single short visit. A rider who was sick across a cloth back seat, or blood that ran into the seat seam, usually means more work.
We look at the actual contamination before recommending anything, and we explain why a step is or is not needed. You decide how to proceed once you know the scope and cost.
If you are cleaning a minor incident yourself, wear disposable gloves, remove the material with paper towels, clean the surface, and then use an EPA-registered disinfectant whose label allows use on that material. Call us when fluids have soaked into fabric or foam.
While you wait for us
Pull off the platform so you are not dispatched again. Open the windows if it is safe, avoid wiping vomit or blood into the fabric, and do not use bleach on upholstery. Wash your hands with soap and water if you had any contact.
If you manage several vehicles, our fleet vehicle cleanup page describes ongoing arrangements. Single-vehicle owners may also find vomit cleanup helpful. We serve drivers throughout Nashville and Middle Tennessee.