Safety comes first
When someone is injured or in danger, call 911 before you call us. If you believe someone may have died, call 911. Law enforcement and the county medical examiner must be involved before anything at the scene is touched.
If you or someone you know is struggling, call or text 988 (Suicide & Crisis Lifeline).
Then call us
Once people are safe, call 615-513-5112. A person will answer and ask a few questions: where the property is, what happened in general terms and whether authorities have released the scene. We explain the scope and cost before any work begins, and we serve all 41 counties of Middle Tennessee.
Until we arrive: what to do
- Keep children, pets and visitors away from the affected area
- Close the door to the room if you can do so without touching contaminated surfaces
- Open windows to ventilate only if it is safe and the area is not an active or unreleased scene
- Set aside medications, documents or valuables you need, if they are well away from contamination
- Write down questions you want to ask us, such as insurance or timing
- If you can do so safely and without entering the area, take a few photos for your records
Until we arrive: what not to do
- Do not try to clean blood or body fluids yourself; household cleaners and bleach can spread contamination and expose you to potentially infectious material
- Do not disturb a scene that police or the medical examiner have not yet released
- Do not throw away soaked items, carpets or furniture before talking with us or your insurer, since they may matter for a claim
- Do not pick up needles or broken glass with bare hands
- Do not use fans that blow air across the contaminated area
If you are a business or agency
Close off the area, keep employees and customers out and follow your own exposure procedures. If an employee had contact with blood or body fluids, your post-exposure process and their healthcare provider come first. Then call us to plan the cleanup.